Responsible Gaming

Hot Streak believes in responsible gambling. Playing should be enjoyable and under your control. We offer tools to help you manage your play and signpost to professional support when you need it.

Before you play, decide how much time and money you can afford. Stick to your limits. If you ever feel gambling is becoming a problem, we encourage you to take action early.

Tools for Safer Play

In your account settings you will find practical controls.

• Deposit limits: set daily, weekly, or monthly maximums
• Loss limits: cap how much you can lose in a period
• Time limits: automatic logout after a chosen duration
• Reality checks: periodic reminders of time and money spent

Limits take effect immediately. To increase a limit, you must wait 24 hours—this helps prevent impulsive changes after a session.

Taking a Break: Cool-Off and Self-Exclusion

1. Cool-off: 24 hours to 6 months away from your account
2. Self-exclusion: 6 months to 5 years; we close your account
3. GamStop: UK-wide scheme blocking all participating sites

Self-exclusion is irreversible during the chosen period. We take it seriously and will not allow you to reopen or create a new account until it ends.

BeGamAware and GamCare offer free, confidential support 24/7. Hot Streak is licensed by the UK Gambling Commission and follows its codes on social responsibility. We are here to help you play safely.

Signs of problem gambling include chasing losses, hiding your play, or borrowing to gamble. If this resonates, reach out. Help is available.

We may contact you if we notice play patterns that concern us. Our team will offer support and signpost resources. You can close your account at any time for gambling-related reasons. We support your decision and will process it promptly. Hot Streak is committed to player protection.